Omotenashi
Customers come first in the day-to-day. The service is thought through so people are not left chasing details: a rental that is ready, support that is patient, a trip that is easy to be on.
About the group
Built for the long term.
Shaka Group is the parent company for a small portfolio in Honolulu, with Japanese roots. We build the companies for the long term. We keep improving them. Customers and employees come first, and we serve with aloha.
Who we are
Family ownership. Professional structure.
The group exists so the companies share a name and a long horizon, without being forced into one line of business. Hospitality, travel, business systems, and family tech support are different work. They are held to the same standard: last, improve, and put customers and employees first.
Shaka Business Solutions is the shop behind the house: practical operators who would rather build the right tool than sell a generic one.
How we work
How the companies are run.
Japanese in how we build and improve the work. Hawaiian in how we treat people.
Kaizen
The companies keep improving. Clearer service, shorter waits, fewer things that waste a customer’s time or an employee’s day. The better way stays. Improvement is part of the job, not a one-time push.
Monozukuri
We build the companies, and the work inside them, for the long term. Each one is made for what it actually does — a rental desk, a trip, a business system, support for a family — and it is meant to still be here.
Aloha
How we treat customers and employees. Respect, patience, and follow-through, in Honolulu. It is the Hawaiian side of the same standard: serve people properly.
How the house is set
Governance that stays close
Noble Kawai, Founder and Chairman of the Board. Keith Kawai, Founder and Chief Executive Officer. Carter Kawai, President. That is the whole senior line.